2. Refund Request
Users must submit a refund request through our official Facebook Page:
Kine Fel Vai
.
We encourage users to reach out promptly after an issue with delivery occurs.
At Kine Fel Vai, we are committed to providing a smooth and reliable game top-up service. Please read this Refund Policy carefully to understand your rights and how refunds are handled.
Refunds are issued if the order delivery fails, even if incorrect information (like wrong game UID, server ID, delivery email, or space ID) was provided by the user.
Users who face issues with order delivery should contact us, and we will communicate directly to resolve the situation.
Refunds are not applicable for delays caused by game servers, payment gateways, or other external factors beyond our control.
Users must submit a refund request through our official Facebook Page:
Kine Fel Vai
.
We encourage users to reach out promptly after an issue with delivery occurs.
Once your refund request is verified and approved, we will process the refund within 24 hours using the same payment method you used for the order.
For any questions or disputes related to refunds, users can contact us via our Facebook Page. We will respond promptly and provide guidance to ensure your refund is processed smoothly.
Kine Fel Vai may update this Refund Policy from time to time without prior notice. Users are encouraged to check this page regularly for any changes. Continued use of the website constitutes acceptance of the updated policy.